 |
Cookbook Delights |
|
|
Navigation Bar HomepageAbout the Graphic Design Company
View the Cookbooks
Delight Series Cookbooksc/o Whispering Pine Press, Inc. An International Publishing Company PO Box 1469 Spokane Valley, WA 99037-1469 USA Phone: (509) 927-0404 / Fax: (509) 927-1550 E-mail: info@cookbookdelights.com or press@whisperingpinepress.com Website: www.cookbookdelights.com or www.whisperingpinepress.com
|
Whispering Pine Press, Inc. An International Publishing Company
Retail Orders
Place your order by phone, fax email, or through our newly designed, user-friendly website. You may also use the enclosed order form to order all items listed in this catalog. Visit us online today at: mailto:info@whisperingpinepress.com
US and International Publisher Whispering Pine Press, Inc. PO Box 1469 Spokane Valley, WA 99037-1469 USA Phone: (509) 927-0404 Fax: (509) 927-1550 Email: info@whisperingpinepress.com Website: www.whisperingpinepress.com
Bulk Book Discounts per Title
1 book No Discount 2-4 books 20% off 5-9 books 30% off 10-24 books 40% off 25-49 books 42% off 50-74 books 44% off 75-99 books 46% off 100-199 books 48% off 200 or more books 50% off
Cash discounts are not available at this time. Discounts do not apply to postage and handling or Non-Whispering Pine Press, Inc. publications.
Bookstores, Libraries, Schools and Institutions
Payment in full must accompany all orders. Open credit may be requested after the first three invoices are pre-paid. All billed orders must include a purchase order and have prior credit approval.
Schools
We accept official purchase orders from all schools. Send us your request with your signed and approved purchase order and we will ship the desired books to you according to your needs.
Payment Options.
We accept MasterCard, VISA, Discover, American Express, Paypal, money orders, business checks, personal checks and cashier checks. Please make all checks and money orders payable to: Whispering Pine Press, Inc. Please do not send cash.
Overpayments
Whispering Pine Press, Inc. will retain overpayments of $15.00 or less as a service charge. Refunds of more than $15.00 will be made only if specifically requested in writing. Please include invoice dates and numbers in all refund requests.
Whispering Pine Press, Inc. ships books via the U.S. Postal Service. There will be a charge of $4.50 for the first book ordered and an additional $2.00 charged for each additional book. Please allow 1 to 4 weeks for delivery. If you would like your order to be shipped Air Delivery; please add $10.00 to your shipping and handling fees and allow 1 to 3 days for delivery. Alaska, Hawaii and the US Territories: please add 10% of your total order for shipping and handling (minimum charge of $7.00). Allow 6 to 12 weeks for delivery. By Air: Please add 12% for shipping and handling (minimum charge of $9.00) and allow 2 to 6 weeks for delivery. LTL service is available for orders large enough to qualify. Shipping and Handling for LTL shipment will be based on the weight of the order. Payments that do not include shipping and handling fees will be processed but not shipped until paid in full.
Handling Damage Claims
If you have shipping damage it is imperative that you save all of your packaging materials and immediately call the shipping company responsible to file a claim with them. They will issue a claim number and instruct you as to what to do next. After doing so, please forward the claim number issued to our office so that we can follow up. We can be reached at: (509)927-0404 or e-mail to info@whisperingpinepress.com. DHL Customer Service: 800-225-5345 Federal Express Claims Department: 800-463-3339 UPS Claims Department: 800-742-5877 United State Postal Service Claims Department: 800-275-8777 Yellow Freight (LTL) Claims Department: 800-610-6500
Standard Policy
Our books are returnable. If a title isn’t moving in your market, we want to get it back before a new edition makes it obsolete. Thank you for giving it a chance on your valuable shelf space. Our return period is normally between 90 days and one year of the publisher’s invoice date. However, we will accept the book for return after one year, as long as the edition is still in print. To keep our products current, we update our titles every one-half to two years.
Return permission must be requested, so that we may issue detailed packing and shipping instructions. A credit memo will be issued towards future purchases. Industry tells us that it now costs more than eight dollars to write a letter. Correspondence, packaging, and postage cost us all a great deal in money and time. Years ago when postage was cheap, it made sense to return slow-moving books. Today, however, many bookstores are finding it is more cost effective to mark down the books and move them out.
Returns must be accompanied by your packing slip listing the quantity, title, author, original invoice number and invoice date. Books returned with this information will be credited 100% of the invoice price, minus shipping; otherwise, it will be assumed the original discount was 40%. Some books have been returned to us when they should have been returned to our distributor Books should be returned to their source.
Notice of shortage or non-receipt must be made within 30 days of the shipping/invoice date for domestic shipments, 60 days for foreign shipments. Books damaged in transit are not the responsibility of the publisher. Please make claims to the shipping company.
Return Shipping and Handling
To qualify for a refund, returned books must arrive in good, resalable condition; if not resalable, please don’t bother to return them. If books are in good condition, but you are not willing to package them properly for the return trip, please don’t waste your time and postage. To package the books so that they will survive the trip, we suggest that you wrap them in the same wrap you received when they were sent to you. There are two important steps in successful book packaging: Keep them clean and immobilize them. Place the stacked books in a plastic bag. This will separate the dirty newsprint and greasy Styrofoam peanuts or discs from the book edges and prevent grit from creeping between pages. To keep the books from shifting (which causes scuffing), cut a shipping size and stuff it tightly with packing material. Since it has been our experience that books shipped loose in oversize “jiffy bags” always arrive scuffed, it is now our policy to refuse them at the post office so they will be returned to the sender. Do not use Jiffy bags! Please ship books via parcel post (book rate) prepaid to: Whispering Pine Press, Inc. PO Box 1469, Spokane Valley, WA 99037-1469 USA
Refunds
We are a small company and therefore unable to give cash refunds. If you are unhappy with your purchase for any reason we will gladly exchange it for you for another item in our catalog or for a gift certificate of equal value to be used at your convenience. We guarantee top-quality products and it is our desire to provide excellent customer service, so please feel free to call us with any questions or concerns you may have.
About Ordering the Delight
Series Cookbooks
|
|